Instructor
| John Burkhauser jburkhauser@BoltOnTechnology.com Director of Educational Programs |
Description
The development of this course was designed to allow users of the BOLT ON TECHNOLOGY software to achieve maximum benefit from all applications. We will explore the basics of your shop management system and help you set it up for success. Each software solution will be covered screen-by-screen, teaching the fine tuning and proper settings for the software to meet your requirements and give you the advantage you want.
We will connect the “Industry Best Practices” to the use of the software, while showing you the smallest details of its usage as only the developers can. This in-depth look of the software, will cover each of the following:
|
|
As you learn the intricacies of each product, you will be shown the best way to use each software solution, to get a complete buy-in from the rest of your team, while integrating these time-saving methods into your daily workflow.
Additionally, you will be provided with the best methods of educating your customers on your shop’s use of text messaging as a form of communication on current service’s and future appointments.
Expectations and Goals
The ultimate goal of BOLT ON University is for the shop owner/service advisor, who attends the class, to grasp the best practices and focused use of the software. Upon successful completion of the course, return to the shop and deliver this training to your team members resulting in updating the service process to new and higher standards. This will result with increased customer and team member satisfaction and greater success for the shop.
As part of the class fee, you will be provided with an illustrated manual that covers all aspects of the BOLT ON TECHNOLOGY software.
Required for Success
- Basic understanding of your shop management system.
- Basic understanding on the use of all BOLT ON TECHNOLOGY software solutions.
(The classes are built around a person with some knowledge and use of the software.)
Course Schedule
| Day | Topic | Why | What |
|
Meet & Greet Starts: 5:30 p.m. Ends: 7:30 p.m. |
Meet and Greet | Get to know your classmates & instructors | Light fare and drinks Network / Learn from other shops like yours |
|
Day 1 Morning Breakfast: Class: |
Shop Management System Basics | Setup for Success | Categories / Canned Jobs / Reports |
| Hardware Requirements | For flawless operation | Setup/Troubleshooting | |
|
Pro Pack
|
Use and fine-tuning of each application with the latest updated features | Customize for your shop | |
|
Day 1 Afternoon Ends: 5 p.m. |
Pro Call |
Ultimate Customer ID |
Using customer information to upsell over the phone |
|
Dashboard |
Understand Shop Efficiency |
See how efficient your shop is with easy-to-read graphs and meters |
|
|
Day 2 Breakfast: Class: Ends: |
Mobile Manager Pro | Proper use | Set-up / Use / Inspections / Photos / Editing / Sharing / Selling |
| Welcome Station Kiosk | Help at the service desk | Configuring for maximized customer self-upselling |
Exam Schedule
|
Day |
Subject |
|
Friday Afternoon |
Shop Management Systems, Hardware, Pro Pack |
|
Saturday Afternoon |
Mobile Manager Pro, Welcome Station Kiosk, Pro Call |