BOLT ON TECHNOLOGY

BOLT ON In The News

News Coverage Icon
News-10-ABC-Logo

Midas Latham Using BOLT ON TECHNOLOGY for Efficient Customer Service

Midas of Latham, NY is using a new technology that makes communicating and educating drivers effective and convenient. Through the use of photos, videos, and texting, customers are receiving highly detailed vehicle health reports that detail all the maintenance and safety needs of their vehicles.

Watch Video Below or visit the source


motorage

IMPROVING THE CUSTOMER SERVICE EXPERIENCE

Customers are our business, so keeping them is a priority. We not only have to provide excellent repairs and maintenance, but make the service experience as convenient and smooth as possible. This means that from the appointment scheduling to the drop-off to the customer picking up their completed vehicle, we must be sure that the service process flows smoothly.

Read Full Story Below or visit the source

Customers are our business, so keeping them is a priority. We not only have to provide excellent repairs and maintenance, but make the service experience as convenient and smooth as possible. This means that from the appointment scheduling to the drop-off to the customer picking up their completed vehicle, we must be sure that the service process flows smoothly.
 
Working for BOLT ON TECHNOLOGY, I no longer have the luxury of getting my vehicle serviced at my own shop. I have become a customer. Recently, I needed to get my state inspection and oil change done and thought this was the best chance I have to experience what a customer goes through to get service.
 
The call
 
I called to make my appointment and was immediately put on hold. When the gentlemen picked up my call, I told him what I needed, and figuring I should give him the vehicle type and year, he cuts me off asking for my phone number and when I can bring it in. I give him my number. He says, “We will see you then,” and hangs up. It wasn’t a negative experience, but it wasn’t a positive one either. That’s not the best way to start the whole service process.
 
How well does your shop handle customer appointment calls? This step can set the tone of the entire service visit, so it is extremely important to have a system in place that anyone who answers the phone follows. Additionally, the person answering the phone can prepare the customer for the visit by getting the information the shop needs and going over any recommendations generated by previous visits. By discussing recommendations during the call, you can set the caller up for the costs related to this work so that they can be better prepared.
 
Setting an appointment during the call can make the visit much better. Staggering customers’ appointment times not only reduces the time customers wait to be written up, but it will also give you more time to work with each customer, resulting in getting all the correct information and upselling recommended services.
 
Calendar
 
I arrive for my appointment and find that several other customers are there already waiting. My turn to speak with the adviser comes, and I walk up to the counter. On the counter, I see a paper calendar and see my appointment listed as my name and phone number, nothing else. Thus, I need to repeat everything to him that needs to be done to my vehicle today as he writes the estimate.
 
Paper appointment schedules are more of a roadblock than a help. Management systems all have a calendar function that, in its most basic form, is much better than any paper calendar. If you gather information from the customer during the making of the appointment and put it into your management system, you can use it to start an estimate, ultimately saving time for both the customer and yourself. This is especially appreciated during the morning rush. Getting customers in and out of the shop quickly and efficiently will improve the entire service experience.
 
Texting
 
Clear and quick communication makes the customer’s experience quicker and cleaner. The phone is now more of an asset than ever. Texting is the newest and most efficient way to get in touch with customers. Text messages are viewed in under two minutes since they can be read anywhere and anytime. Better yet, customers will generally respond within minutes, helping your shop get the authorizations needed to get the vehicle done.
 
The shop I dropped my vehicle off at has the capability to text, so I made sure that they knew it was my preferred method of contact since I’d be in meetings all day. As the day passed, lunchtime had come and gone, and I was getting nervous about not getting any word on the status of my vehicle. I was feeling just like a customer, because I was. During a meeting, my phone rings, and I see it is the shop calling. All I could do was silence the phone and wait for the meeting to end. Worse yet, I was distracted the whole time wondering what the shop may have found.
 
The meeting ended, and I quickly listened to the message the shop left to find out that nothing was wrong with my car and it was ready for pickup. Though I was relieved the car was done, I found myself frustrated by all the worrying I did for nothing. If the shop had texted me instead of calling, I would have been able to focus on my meeting instead of worrying.
 
Digital inspections
 
Performing digital vehicle inspections, with pictures and video, sent right to a customer’s phone not only improves the service experience but builds a new level of trust between your customers and shop. Seeing is believing. With properly taken pictures, customers can see the “what and why” of your shop's recommended repairs or service. Unlike paper inspections in which the service advisor needs to explain each item, customers can look at the inspection as they speak with the advisor.
 
Digital inspections can also provide the customer with a history of the wear and tear on their vehicle. They can watch as the brakes wear down over time and are prepared to replace them when needed. The shop my car was at has these inspections, but for some reason, chose not to send me a copy until I asked for it.
 
You should also take the time to go over recommendations and future required services with customers.  Once again, doing this prepares them for future work and costs while planting in their mind that they will need the money to pay for these items on the next visit.
 
Appointments
 
Why not set the customer’s next appointment at this time, too? With all the recommendations that you just discussed still fresh in their mind, set the next appointment based on their driving habits. Calculate how many miles they drive a day, and set that appointment based on the type of oil used in the vehicle. Put the appointment in your management system calendar and discuss what recommendations should be done at that time. Even provide the customer with a cost estimate so that they can be prepared for the work due at that time. Don’t stop at just setting that appointment, have a system in place that will remind the customer when it gets near.
 
Conclusion
 
When I arrived to pick up my car, even after being told it was completed, the service advisor still had to close out my paperwork. The advisor made it nearly impossible to have a discussion with me as I noted above. He needed to fly through the paperwork to close it, so he could print it. Worse yet, he was holding me up. I had just expected to pay and go. How could have this been a better experience? Don’t call the customer until everything is completed, including paperwork!
These are just a few things that your shop can do to make each service experience a good one for your customers. Many of them are easy to do. You will find that there are multiple software solutions out there that can automate these simple tasks for you. You just need to find and use them consistently to keep your customers happy and coming back again and again.

Central-Penn-Business-Journal

Auto-Repair Software Counters Customer Skepticism

An auto repair shop in Leacock Township, Lancaster County, is using technology to erase doubt in its customers about the need for repairs and generating more work to boot.

Read Full Story Below or visit the source

Software used by Intercourse Automotive 4x4 allows its technicians to take photos of car problems, make notes and send them to customers.


Owner Alvin Esh says the software, Mobile Manager Pro, helps convince customers of automotive problems that they otherwise would have ignored. Auto repair technicians are frequently met with skepticism when they tell customers about
problems with their cars.


"It built clarity between me and my clients because they can see what is bad," Esh said. "They believe me when I say that because they can see it."


BOLT ON Technology in Upper Southampton Township, Bucks County created Mobile Manager Pro in 2013 to give technical-oriented mechanics a way to provide simple explanations to clients.


"By empowering the technician to use technology to document visually what he has found, it makes it simpler for him to communicate those findings to the vehicle owner and create trust," said Mike Risich, founder and CEO of BOLT ON Technology.


Esh said that since Intercourse Automotive began using the software, customers are less likely to ignore problems that they can clearly see on the app. He said that clients who once asked the shop to fix the bare minimum to keep cost down will now return to the shop to fix everything. The shop's average earnings per vehicle has gone from about $250 to $1,000, according to Esh.


"It's more than doubled or tripled each invoice. We come up with an estimate of $4,000 and they will ask for us to fix the safety issues and we will do half now and half later," Esh said. “It also pushes the car count down because we can work them out by
urgency."


Intercourse Automotive 4x4 in Leacock Township, Lancaster County, uses auto-repair software Mobile Manager Pro to improve communication with its clients.


Mobile Manager Pro also helps technicians autoschedule appointments, send messages to customers and other technicians in the shop, access specific vehicle repair information, and send inspection results to clients.


Earlier this month, an employee of Intercourse Automotive used the app to photograph a frozen part in a customer's vehicle, submitting what turned out to be Mobile Manager's 20 millionth photo. Risich said that it took four years for the company to reach 10 million photos, but it reached the 20 million milestone within a year.


"Intercourse Automotive 4x4 has been one of our most prolific and productive customers," Risich said. "They appreciate the value of showing as well as telling a vehicle owner the 'why' behind their repair recommendations.


TS-Desktop-Logo-260x150

Intercourse Automotive 4x4 Wins $3,000 Worth of New Automotive Repair Equipment in Digital Photo Contest

BOLT ON TECHNOLOGY, in partnership with Matco Tools, announced that Intercourse Automotive 4×4, located in Intercourse, PA, is the winner of the “What’s a Photo Worth” contest, commemorating the 20 millionth repair photo uploaded and shared with a customer using BOLT ON’s Mobile Manager Pro software.

Read Full Story Below or visit the source

The winning photo of a frozen actuator, along with notes, was uploaded and shared with a customer by Intercourse Automotive technician, Arty Best, to highlight the vehicle’s problem and explain the repair recommendations. The winning picture is a perfect example of how BOLT ON’s solutions empower repair shops to improve transparency and build trust with their customers.

“I am thrilled to learn that we were the shop to upload the winning photo,” said Alvin Esh, owner of Intercourse Automotive 4×4. “We believe in honest repairs and thoroughly explaining service recommendations to our customers. BOLT ON’s Mobile Manager Pro strengthens our commitment by highlighting problem areas with photos and videos. Auto repair is a highly competitive business and as an independent, family-owned shop, we look for ways to innovate. BOLT ON arms us with technology solutions that improve communications with our customers.”

Intercourse Automotive 4×4 will receive a prize package of Matco tools valued at $3,000 which includes a 10-piece Top Torque II screwdriver set, rechargeable flood light, four-drawer heavy-duty service cart and 1Ž2 inch composite impact wrench. Since most technicians are responsible for purchasing their tools, Esh plans on giving the new tools to his next apprentice technician as a means of jump-starting his/her career.

 

“We couldn’t be happier for Alvin and his team,” said BOLT ON TECHNOLOGY’s Founder and CEO Mike Risich. “Intercourse Automotive 4×4 has been one of our most prolific and productive customers. They appreciate the value of showing as well as telling a vehicle owner the ‘why’ behind their repair recommendations. This milestone of exceeding 20 million photos signals how technology is impacting the industry. We are grateful to the 5,000 shops who rely on our technology as well as Matco Tools who shares our mission to bring continual innovation to auto repair shops.”


vsp2

BOLT ON and Elite aim to enhance repair processes through education

The partners will co-host webinars for shop owners who want to invest in their businesses.

Read Full Story below or visit the source

BOLT ON TECHNOLOGY, an automobile service-technology company, and Elite, a shop management training and coaching company, have partnered to further modernize and evolve the automotive aftermarket industry by making auto repair shops more successful through a combination of tech-enabled shop operations software and training for streamlined management.

The BOLT ON and Elite partnership will co-host webinars for shop owners who want to invest in their businesses with topics including 'Finding Hidden Profits in Your Shop’s Numbers', 'Tips on Hiring the Superstars', 'Building Trust Through Digital Vehicle Inspections', 'Employee Management Made Easy' and, in an upcoming webinar, ‘Why DVI? The Advantages of Digital Inspections’ on November 13.

The pair is planning at least six more webinars in 2019.

 “The key to fulfilling our mission is making every resource available to our customers that will improve their business,” says Mike Risich, founder and CEO of BOLT ON TECHNOLOGY. “We’re extremely excited about our partnership with Elite because the best solution for a shop that wants to grow is not just to train management or implement new technology, but to utilize both.”

BOLT ON and Elite will elevate the auto repair industry by making it more sophisticated, attractive to a new generation of shop owners, perpetuating ethics-based business practices, and overall creating better opportunities for success. The valuable technology and education provided by the companies will give shop owners the critical tools needed to improve car counts, AROs and customer trust.

BOLT ON provides an award-winning suite of shop management products that makes shops more attractive to prospective employees and customers. Each tool helps shops operate efficiently by streamlining scheduling and updating customer information, producing more accurate reporting, strengthening customer communication through digital inspection capabilities and allowing managers to stay on top of business performance. Elite provides shop owners premium training in business practices such as recruiting courses, marketing courses, phone skills and sales training, peer group meetings and comprehensive coaching programs where every Elite coach is the past or present owner of a very successful auto repair business.

“We’re proud of our partnership with BOLT ON TECHNOLOGY because of all the synergy between the two companies both in our cultures and overall goals,” says Bob Cooper, founder and President of Elite. “Our belief is that every shop owner needs both the right people and the right systems to reach their potential, and this partnership helps them achieve both objectives.”


PMNbrand_Lockup-black

How a Bucks County start-up wants to help you trust your mechanic

Mike Risich is founder of a nine-year-old software company that has earned recognition five years in a row as one of Philadelphia's fast-growing companies.

Read Full Story below or visit the source

inq

Mike Risich is founder of a nine-year-old software company that has earned recognition five years in a row as one of Philadelphia's fast-growing companies.

What's particularly impressive about that is his Bolt On Technology is centered on auto repair, a service industry replete with customer doubt — some would use a much stronger word — about mechanics and their recommendations.

"There's two places that fight for the number-one place that Americans want to go least. They are the dentist and the auto repair," Risich said. "One hurts in the jaw, the other hurts in the wallet."

Short of picking up the tab, there's no way Risich can wipe out the pain of anyone's car-repair bill. He's out to eliminate what he and industry insiders say is a major contributing factor to that discomfort — customer mistrust.

Bolt On is peddling service transparency through texts and electronically shared photos and videos. Consider it another tool in the garage — one made necessary in the last 15 years or so as people stopped waiting around for their cars to be serviced. As more customers dropped off vehicles and headed to work, to the gym, or back home to bed, idle mechanic hours grew along with customer suspicions, Risich said.

As Kevin Bowe, president of Bowe's Exxon Car Care Center in Conshohocken, tells it:

"My service managers were calling customers on the phone" to explain what repairs were needed and to get authorization to proceed with the fixes, Bowe said. "Nobody answers their phone anymore. There was a car in the bay just hanging there delaying productivity."

When a response came, usually a couple hours later, it was amid nagging doubts — Did the brakes really need to be replaced? Was that belt really shot? Is that faulty sensor really something important?

In that environment of second-guessing Risich, a graduate of Bensalem High School who later put himself through technical school and then worked in software development, saw entrepreneurial opportunity.

He founded Bolt On with two equity business partners to provide garages digital methods to share with off-site customers videos and photos related to their vehicles. With evidence of, say, a leaking radiator or uneven tire wear, Risich theorized, trust would blossom between vehicle owner and service station. That's likely to give the former more confidence about a repair decision and, the latter, more sales.

"It's unfortunate that the popular opinion in automotive is that we're being taken for a ride," Risich said. "Most of that is because most of us know nothing about the complexities of what makes the automobile work. We know that the key goes in the front and the gas goes in the back, and everything else somebody else has to fix for us."

Risich defends the repair industry on a macro level, touting "so many great shops out there" with owners and technicians priding themselves on solving problems, "but because of our fear of the unknown, we don't feel like we're always getting the value for the dollar. … We really want to help change that popular opinion."

Bolt On's monthly subscriptions — typically $400 a month for a user — have been steadily growing, said Frank Dragoni, director of sales and corporate partnerships. Revenues in 2017 exceeded $6.5 million, up from $4.5 million in 2016 and $3.2 million in 2015, according to the company's application for Philadelphia 100, a project of the Entrepreneurs' Forum of Greater Philadelphia identifying fast-growing local companies. Bolt On has made the list each of the last five years. It has sought no angel investors, sustaining growth through subscription sales, Risich said.

Bolt On expects 20 million photos will have been shared on its system by mid-November, double the total of a year ago. Growth likely would be even more robust if not for the many older workers in the auto-repair industry, Risich said.

"We are asking a community that truly is tech-challenged to use new tools to continue to do their job when the tradition has been 'Well, this is how we've always done it,' " he said. "This industry is right now notoriously filled with older-generation workers."

The last significant technology infusion to the industry was some 10 years ago when service stations transitioned to customer-related management systems, or CRMs, enabling electronic service reminders and special promotions to vehicle owners that replaced mailed postcards and coupons.

Bowe's Exxon Car Care Center has seen a lot of change since the late Edward Bowe opened the business in 1955.

New vehicle technology "has certainly presented challenges in investment and equipment for independent repair shops," said son Kevin. "Software providers like Bolt On have really helped."

There are others, he said, but none that integrate with service centers' existing software systems.

Using Bolt On just four months so far, Bowe said it's too soon to quantify its impact on sales, but, to a customer, "I think we're doing a better job internally presenting the full picture of the vehicle condition. … If we call you up and say, 'Your car needs brakes; they're metal to metal,' we can show you a picture of what a good braking system looks like and a picture of your car in the shop."

That, in turn, enables repair decisions to happen faster and a more efficient processing of vehicles, particularly valuable to a shop with limited space, like Bowe's Exxon with its three service bays. Although customers might not be able to answer phone calls during a work meeting, communicating through texts is the way of the world.

"That delay of not [being] able to reach a customer for an hour or two cripples our whole day," Bowe said.

Rob Gemmell, 33, a sales rep for cabinet manufacturers, dropped off his mobile office — a 2017 Kia Sportage — to Bowe's Exxon on Saturday for an inspection, oil change, and brakes check, and went home. When, a few hours later, he got a text and pictures that left him "kind of startled," the Conshohocken resident said.

"I've never seen a mechanic do that before," he said. Ultimately, what he saw — potentially dangerous signs of wear on his front brakes — convinced him repairs were necessary.

"Nobody wants to shell out a bunch of money for a car repair," said Gemmell, whose bill that day was $620. "If you can see it, it helps."

Risich likened Bolt On's goals to the kind of transparency in shipping that Amazon customers have come to embrace if not demand: real-time tracking of their packages.

"A lot of this technology has already been implemented and used in other areas of our lives," he said. "We're just trying to incorporate it in the automotive experience."

Mike Risich is trying to grow a software company dependent on auto repair against this brutal reality:"There's two places that fight for the number one place that Americans want to go least. They are the dentist and the auto repair [shop]," said the founder and CEO of Bolt On Technology. "One hurts in the jaw, the other hurts in the wallet." Recognizing the auto repair world has lots of customers who don't trust the process, Bolt On set out to help build trust between the parties with technology. Its mobile and digital tools enable repair shops to share videos and photos of repair orders and jobs in progress with customers to improve communications and build trust -- all toward driving profits for service centers.


vsp2

AAPEX introduces virtual reality vehicle challenge

Buyers will have a chance to test their skills as they journey into a virtual garage, select automotive parts and install them on a vehicle.

Read Full Story below or visit the source

AAPEX 2018

In a new virtual reality experience at AAPEX 2018, buyers will have a chance to test their skills as they journey into a virtual garage, select automotive parts and install them on a vehicle.

AAPEX represents the $740 billion global automotive aftermarket industry and will take place Oct. 30 through Nov. 1, at the Sands Expo in Las Vegas. 

The AAPEX Virtual Vehicle Challenge will take place daily in Mobility Garage No. 1, Shop Equipment and Technology, in the Titian and Bellini Ballrooms at The Venetian. Daily winners of the Virtual Vehicle Challenge will receive free AAPEX 2019 registration and housing for four nights. Participants must be registered AAPEX buyers to be eligible to win. Winners will be contacted via email after the close of AAPEX 2018.

Sponsors of the Virtual Vehicle Challenge are the Auto Care Association, BOLT ON TECHNOLOGY, Exide Technologies, Motorcraft - Ford Motor Co., NGK Spark Plugs, Temel Gaskets and ZF Aftermarket.

AAPEX 2018 will feature more than 2,500 exhibiting companies displaying the latest products, services and technologies. More than 47,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2018.

AAPEX is a trade-only event and is not open to the general public.


motorage

TIPS AND TRICKS FOR ASE CERTIFICATION TEST TAKING

The National Institute for Automotive Service Excellence (ASE) was founded in 1972 to determine the competency of technicians through testing. Individuals who have the proper field experience and pass the tests get a certification that lasts for five years.

Read Full Story below or visit the source

ASE certifications have been part of my career since I started tech school. Throughout my career, I have been hired and paid based on my certifications. Not only that, but different entities from OEM manufacturers to certain municipalities, have accepted these certifications in place of required training or have required them to work on vehicles in different parts of the country.
 
Now, I find myself in need of recertification before the end of 2018. Wanting to maintain my ASE Master Technician status, I am again starting a process that I have used to pass the tests and remain ASE certified.
 
I think it’s something that could help all techs, so, here it is!
 
The process
 
The first thing to do is NOT wait until the last minute to get started! Get registered and select the testing center you wish to use. Last time I recertified, I learned that the hard way, having to drive over an hour to the testing facility. Worse was the fact that I needed to do it twice since I had to split the testing up over two days. Having a long drive after testing is not too pleasant, so do yourself a favor and don’t wait!
Test-taking stinks. You need to have a system in place that helps you answer questions. For many, knowledge isn’t the problem; it’s the way the questions are worded that trip them up. I found I had this issue long ago while preparing for the test. I took a study guide test, and when I graded myself, I failed! I was shocked. I went back and reviewed the questions I got wrong and quickly realized that I knew the answers, but how I interpreted the questions was my problem, not the material.
 
I sought out every source I could, finding ASE-like tests and questions. I looked online, in study guides, and old school books. Online, I found tests with extremely dated technical information, but they still were in the common question formats I had to learn to work with. I set aside some time every day to practice working with the questions.
Doing this gives has several advantages:
  1. You get used to reading the questions and answers. It takes practice.
  2. It prepares you for sitting and taking the tests. This helps to get the idea that the test is timed off of your mind. You build test-taking stamina.
  3. As you go over the questions and answers, you are reviewing the material.
  4. You get familiar with the different question formats you will be facing.
Understanding how to read and answer the different question formats is also key to success.
 
The Questions
 
Completion/Direct:
 
The first type of question we will deal with is the direct, or completion, kind of questions. These describe the vehicle equipment and a symptom that can occur, then either ask a question or ask you to complete the statement with “the most likely cause” answer.
 
Here is an example:
A customer states that the Traction Control and ABS Lights come on and stay on when driving a short distance after starting the vehicle. Which of these is the most likely cause?
  1. Damaged tone ring on a front axle
  2. Brake pads cracked
  3. Coolant leak
  4. Starter pinion
Read the question and note everything it tells you about the situation. Next, consider all the answers. Eliminate the answers that are obviously incorrect, then choose the correct answer.
 
Another type of question is the Technician A or B questions. These are basically “True or False” questions. Read each technician’s take on the issue listed. Decide if they are either true or false, then choose the correct answer based on the tech’s opinions.
 
The starter in a vehicle cranks slower than expected. The battery tests good so the circuit is suspect.  Who is suggesting the better way to check the circuit?
Technician A says that a resistance reading should be taken of the circuit.
 
Technician B says that a voltage drop test should be performed on the circuit.
Who is right?
  1. A only
  2. B only
  3. Both A and B
  4. Neither A nor B
Technician A’s statement is False. Technician B’s statement is true which means that (B) only is correct. To help keep track of each tech’s answer, you can use the provided scrap paper and have a “A – B” column as you look at each tech putting a T or F next to the tech letter. This way, you don’t have to remember it, and you can focus on answering the question.
 
Except and Least Likely:
 
“Except and Least Likely” types of questions are our next format to look at. Before each one, you will see the explanation reminding you how to look at these questions based on whether it is an Except question or Least Likely question. On the example below, I would think, “No refrigerant is a likely cause. The thermostat stuck open is the least likely cause.”
 
This question uses the words LEAST LIKELY. Look for the choice that could NOT or would be LEAST LIKELY to cause the described situation. Read the entire question carefully before choosing your answer.
 
Air conditioning is turned on but the air coming from the vents is not getting cooled. Which of these is the LEAST LIKELY cause?
  1. No refrigerant
  2. Clutch Relay Failure
  3. Thermostat Stuck Wide Open
  4. Blown Fuse
“Thermostat Stuck Wide Open is the LEAST LIKELY cause of this symptom,” I say in my head, then select the answer. I will go back and be sure that I answered the actual question being asked.
 
The Lesson
 
Taking the time to go over these questions from practice tests helps build your test-taking stamina. You get into a rhythm and build a system to approach each question. This helps take what I call the “Test Stress” out of the equation. You get to focus on the actual information you are being tested on, not the form of testing.
 
Consider only the provided answers to each question. Do not compare it to something you may have seen in the field, especially if no answers match your experience. Choose the best answer.
 
Eliminate the answers that you know are incorrect and focus only on the ones you feel apply. Reread the question and look at the remaining answers. Do not spend too much time on any one question. Do choose the best answer you have at this time, mark the question number on the screen to return to it when you have completed the test.
 
As you go through the test, another question might give you a different point of view and possible answers to difficult questions you struggled with. When you’ve reached the end of the test, you can go back to the questions you marked and reconsider your original answers. But be careful. Many times, your intuition on choosing an answer on the first pass is correct. My experience is that many test takers that go back and second guess themselves and turn correct answers into wrong ones. 
 
Answer every question! You have a one in four chances to get the right answer. Not answering gives you zero chances. Even if you don’t know the correct answer, you may be able to eliminate some of the other answers, further increasing your chance of guessing right. Therefore, I say to always answer the questions you want to come back to in case you don’t have the time, or just plain forget to.
 
Studying & preparation
 
Online tests are limited, but I still recommend finding and doing as many as you can. Purchasing study guides is also well worth the investment. Purchasing the current guides is best. Trying to save money and buying older versions may not completely prepare you for the test. Also, keeping the new study guides in great shape will let you sell them after you pass the test helping to defray their costs.
 
To study, take a practice test and grade yourself; then read the given explanations for both the right and wrong answers. This not only further prepares you for the test questions, but makes you study the material at the same time. Don’t forget to look over the Task List given for each test. Identify the tasks that you may not be so familiar with and focus more time on studying and learning them.
 
The L1 Advanced Engine Performance Specialist Test comes with a booklet that represents a Composite Vehicle (available in print or online.) The Composite Vehicle exists so that all persons taking the L1 test are on a level playing field since OEM specific systems and sensors are eliminated. You do need to be familiar with the information provided about the Composite Vehicle and, just as importantly, where specific information is in the book. Knowing the booklet will save you time during the test. Spending less time searching for the location of the information in the booklet saves time for answering the questions.
 
This is my system for preparing for my ASE recertification tests. It works for me. Take what you want from it and add your own methods and ideas that work for you. Then practice and study even though you may work in the field every day. Go back to the basics because they will help too. Read the questions completely and carefully. Relax.
press release icon
BOLT ON TECHNOLOGY - Logo

BOLT ON TECHNOLOGY Boosts Growth Strategy with the Addition of Experienced Marketing & Sales Professionals

Appointment of Marketing Industry Leader and Veteran Sales Executive Signal New Effort to Expand Automotive Technology Market Share.

Read the Full Press Release Below

February 28, 2019, Southampton, PA – BOLT ON TECHNOLOGY, the leading supplier of technology solutions for the automotive repair industry, announced the appointment of two seasoned sales and marketing professionals to the company’s management team.

Tim Cifelli has been appointed Director of Marketing, responsible for branding, marketing, and communications initiatives including automotive trade marketing, advertising, public relations, social media, and digital marketing. Cifelli brings more than 20 years of marketing communications experience to BOLT ON, including leadership roles at two agencies, where his proficiencies in managing large teams and developing successful integrated marketing campaigns will help BOLT ON expand its presence in the automotive aftermarket industry.

Cifelli previously served as President and COO of DDCWorks, a full-service marketing communications firm based in Philadelphia. In his previous role, he was responsible for developing integrated marketing strategies for the company’s largest clients. As President and COO, Cifelli served as the campaign manager for the agency’s automotive industry clients such as ARI Global Fleet Management Services and The Philadelphia International Auto Show. He also managed campaigns for Holman Automotive, one of the largest privately-owned dealership groups in the U.S. Prior to his tenure at DDCWorks, Cifelli was Senior Vice President for Gregory FCA Communications, a leading public relations agency where he managed and directed campaigns for the agency’s technology portfolio.

BOLT ON TECHNOLOGY has also appointed John Borkowski as National Director of Sales & Customer Support. A successful sales and customer service executive, Borkowski has served in sales leadership roles for B2B technology companies. He brings 34 years of experience with both hands-on sales as well as building and leading sales teams. He has built and managed inside sales, customer contact centers, CRM/ERP programs and customer service efforts.

Prior to joining BOLT ON, Borkowski served as Senior Manager of Customer Service/ERP support for TRAC Intermodal, a Princeton NJ-based marine chassis pool manager and equipment provider. At TRAC Intermodal, he was responsible for strategic direction and tactical management of the customer service department. Prior to that, Borkowski served as Director of the Contact Center for Bucks County Community College in charge of the institution’s customer relationship management (CRM) efforts. Earlier in his career, Borkowski served as Regional Sales Director for Disc Makers, an independent CD and DVDs manufacturer based in Pennsauken, NJ. Over the course of his 12 years at Disc Makers, he helped triple the company’s sales revenue.

In addition to these appointments, BOLT ON has expanded Frank Dragoni’s role as Director of Sales & Corporate Partnerships to focus on strengthening and growing BOLT ON’s relationship with large MSOs and national franchise partners. Dragoni, who joined the company in 2013, has extensive industry experience and has played a key role in helping to grow the company into the industry’s leading provider of automotive aftermarket software solutions.

Commenting on the appointments, BOLT ON’S founder and CEO Mike Risich said, “I am excited to announce the addition of these two accomplished sales and marketing professionals who are going to help BOLT ON reach the next level. Our digital vehicle inspection and customer communications software is helping over 5,000 repair shops grow their business. Yet despite our success, we never take our market leadership role for granted. John and Tim, along with Frank and the rest of our leadership team, are laser focused on both retaining that market position and helping BOLT ON TECHNOLOGY reach that next level of success.”


BOLT ON TECHNOLOGY logo

BOLT ON TECHNOLOGY to Unveil New Website Product and Management Training Courses for Repair Shops at 2019 VISION Hi-Tech Training & Expo

New Customizable Shop Website and Expanded Partnership with Elite Highlight initiatives at the World’s Largest Automotive Conference for Shop Owners, Managers and Technicians.

Read the Full Press Release Below

February 28, 2019, Southampton, PA – BOLT ON TECHNOLOGY, the leading supplier of technology solutions for the automotive repair industry, will introduce a new SMS-integrated website for repair shops and a new sales growth best practices training program at VISION Hi-Tech Training & Expo (Booth #733-741 & 832-840), February 28--March 3 in Overland Park, KS. The conference, which draws 3,500 attendees annually, is the largest event of the year dedicated to management and technical training programs and activities for shop owners, managers, and technicians.

New SMS-Integrated Website for Shops

At the show, BOLT ON TECHNOLOGY will introduce Pit Stop, which provides owner/operators with a professional looking, customizable website that connect seamlessly with their shop’s management system. Pit Stop is designed to be easy to configure and offers search engine optimization (SEO) capabilities, ensuring a shop’s brand appears prominently in Google searches. It also displays key services and tells a compelling story about user’s businesses. These features will allow a customer to easily find the shop online, book an appointment directly on the website, and feed the appointment and customer/vehicle information into the shop’s management system.

Pit Stop will retail for $99 per month and can be bundled with BOLT ON’s Review Manager, which allows customers to post reviews for shops directly on Facebook and Google, for $185 per month.

“We’ve heard from our shop owners and found that there is a real need in the market for a solution that not only gives them a professional looking image but adds business value by integrating critical aspects of their business,” says Mike Risich, founder and CEO of BOLT ON TECHNOLOGY. “One of the most compelling features of the website is the ability to schedule appointments directly to the shop’s management system, making it effortless to collect, track and manage customer information and jobs.”

Risich added, “Pit Stop is designed to help those with no website presence and those with a poor or dated looking site as well as those who may have a well-designed site, but who haven’t figured out how to integrate it into their shop management system.”

“Supercharge Your Sales” Management Course

BOLT ON TECHNOLOGY has also expanded its partnership with Elite, the nationally recognized shop management coaching firm. Originally announced November of last year, the companies have been hosting a series of training webinars for shop owners and, based on their success, have decided to expand the program.

The result is an exclusive management training course provided by Elite titled, “How to Supercharge Your Sales,” offered free of charge to all new and current BOLT ON customers. A demo of the exclusive course will be premiered at BOLT ON’s booth by Joe Marconi, a business development coach for Elite and co-founder of autoshopowner.com. Marconi has over 36 years of shop owner experience. In addition to a multi-location owner/operator of one of America’s most successful auto repair shops, Marconi is a graduate of the Automotive Management Institute, an ASE Master Tech, and a recipient of both the coveted CARQUEST Excellence Award and the Putnam County NY Entrepreneurial Award.

Additionally, JB Burkhauser will be delivering a presentation entitled, “21st Century Repair Shop” at BOLT ON’s booth – a three-part seminar that includes discussions on ‘the digital’ service advisor, technician and manager. JB Burkhauser is the company’s Director of Education and an auto repair specialist and recognized industry thought leader with over 30 years of experience.


Success-Home-Page-1024x260

Benefits of Automotive Repair Technology to be Highlighted on “Success,” a Nationally Syndicated Documentary Series on PBS

Famed Actor Rob Lowe will Host Educational Program Highlighting How Technology Has Transformed the Auto Repair Industry

Read the Full Press Release Below

Southampton, PA, December 19, 2018BOLT ON TECHNOLOGY’s digital vehicle inspection software will be profiled on “Success,” a syndicated documentary series hosted by famed actor Rob Lowe that airs on PBS stations around the country.  The series will begin airing the week of December 17th in markets around the country.  For a list of participating stations, click here.

The education series features stories of extraordinary companies and industry professionals who are changing the world. The documentary style segments provide Public Television Stations with content on a range of innovative ideas and individuals that are impacting people’s daily lives. 

The upcoming segment will highlight how BOLT ON TECHNOLOGY founder and CEO, Mike Risich, recognized a need in the automotive repair industry to educate car owners about the often complex and confusing nature of the repair process. Risich developed a suite of customer service technology solutions now used by more than 5,000 repairs shops that increase transparency for vehicle repairs and improve communications between shop mechanics and customers, resulting in increased jobs and higher profits.

“We are pleased to participate in this award-winning program that educates viewers about key product and technologies that improve our everyday lives,” says BOLT ON CEO Mike Risich. “Since day one, we have been committed to educating the automotive aftermarket about how technology can improve relationships between repair shops and their customers.”

A promotional video for the series can be seen on BOLT ON TECHNOLOGY’s website by clicking this link.

To see both BOLT ON’s current and new software tools, visiting this link to  schedule a demo online.


20 Million Photos Winner

Intercourse Automotive 4x4 Wins $3,000 Worth of New Automotive Repair Equipment in Digital Photo Contest

Intercourse, PA-based Auto Repair Shop is the Lucky Winner of National Contest Commemorating Technology’s Impact on Automotive Repair and Maintenance Aftermarket Industry

Read the Full Press Release Below

Southampton, PA, December 10, 2018 — BOLT ON TECHNOLOGY, the industry-leading automobile aftermarket technology company, in partnership with Matco Tools, has announced today that Intercourse Automotive 4x4, located in Intercourse, PA, is the winner of the “What’s a Photo Worth” contest, commemorating the 20 millionth repair photo uploaded and shared with a customer using BOLT ON’s Mobile Manager Pro software. 

The winning photo of a frozen actuator, along with notes, was uploaded and shared with a customer by Intercourse Automotive technician, Arty Best, to highlight the vehicle’s problem and explain the repair recommendations. The winning picture is a perfect example of how BOLT ON’s solutions empower repair shops to improve transparency and build trust with their customers.

“I am thrilled to learn that we were the shop to upload the winning photo,” said Alvin Esh, owner of Intercourse Automotive 4x4.  “We believe in honest repairs and thoroughly explaining service recommendations to our customers. BOLT ON’s Mobile Manager Pro strengthens our commitment by highlighting problem areas with photos and videos. Auto repair is a highly competitive business,” Esh continued, “and as an independent, family-owned shop, we look for ways to innovate.  BOLT ON arms us with technology solutions that improve communications with our customers.”

Intercourse Automotive 4x4 will receive a prize package of Matco tools valued at $3,000 which includes a 10-piece Top Torque II screwdriver set, rechargeable flood light, four-drawer heavy-duty service cart and ½ inch composite impact wrench. Since most technicians are responsible for purchasing their tools, Esh plans on giving the new tools to his next apprentice technician as a means of jump-starting his/her career. Visit the company’s website to view a full list of the Matco prize package.

“We couldn’t be happier for Alvin and his team,” says BOLT ON TECHNOLOGY’s Founder and CEO Mike Risich.  “Intercourse Automotive 4x4 has been one of our most prolific and productive customers.  They appreciate the value of showing as well as telling a vehicle owner the ‘why’ behind their repair recommendations. This milestone of exceeding 20 million photos signals how technology is impacting the industry.  We are grateful to the 5,000 shops who rely on our technology as well as Matco Tools who shares our mission to bring continual innovation to auto repair shops.”

BOLT ON TECHNOLOGY’S digital software, Mobile Manager Pro, can photograph, upload and share details of repairs and inspections with customers, which streamlines shop documentation and greatly enhances customer communication. Shops using BOLT ON’s digital communications technology experience increased positive feedback after customers receive a digital, color-coded copy of their inspection with annotated photos. It also allows technicians to easily review inspection results with vehicle owners, thereby building credibility, creating transparency and strengthening customer relations which ultimately result in higher revenue for the repair shop. Shops that have added photos to inspections have seen dramatic increases in repair orders by as much as $700 per vehicle.

“We are delighted to have partnered with BOLT ON TECHNOLOGY to support this contest,” says Matco’s VP of Marketing Ben Gambrel. “As a leading provider or premium tools and equipment to the professional mechanics, we share BOLT ON’s passion and commitment to providing the highest level of support to automotive repair shops and celebrate their success whenever possible.”

For more information or to see both BOLT ON’s current and new software tools in action, visit this link to schedule a demo.


Philly100

BOLT ON TECHNOLOGY Makes 2018 Philly100 List for the Fifth Consecutive Year

Nationally Recognized Automobile Service-technology Firm Adds to Accolades as One of the Fastest-growing Private Companies in the Philadelphia Region

Read the Full Press Release Below

Southampton, PA, November X, 2018— BOLT ON TECHNOLOGY, an automobile service-technology company, has earned its spot on The Philadelphia100 list of the fastest-growing privately held companies in the region for the fifth consecutive year.

Over the past three decades, this award, presented by the Entrepreneurs’ Forum of Greater Philadelphia, has become one of the most sought-after business achievements because of its merit-based program. The 2018 award is given to companies with continuous growth over a three-year cycle from 2015 to 2017. BOLT ON’s Philadelphia100 award follows a three-year sales growth rate of 244% and a 30% increase in workforce.

 “The BOLT ON team is extremely proud to, once again, to be among the region’s fastest-growing companies,” says Risich. “Since 2009, our mission has been to help shop owners stay ahead of the curve in the auto repair industry by providing tools that promote transparency of their services and improve all shop processes which, in turn, supports customer retention and drives profits.”

BOLT ON is advancing over 5,000 repair shops throughout North America. The company’s growth is demonstrated through an array of new products and industry partnerships as well as the expansion of its BOLT ON University education training, that will be traveling to six cities this year, including Denver, Orlando, New Orleans, Las Vegas and Philadelphia.

The company’s success over the past decade is driven by the development of award-winning shop management tools. BOLT ON’s shop management software increases operations efficiencies by streamlining scheduling and updating customer information, produces more accurate reporting, communicates customer-facing visual summaries of vehicle needs and allows shops to stay on top of business performance through review management systems.

To qualify for the Philadelphia100, companies must be privately owned, established in the first quarter of 2015 or earlier, have at least $125,000 in revenue in 2015 and have increased revenue through the following two years.

“We expect BOLT ON’s growth to continue as we develop new products that address the changing needs of our customers as the industry evolves,” adds Risich.

The Philadelphia100 award comes just one month after BOLT ON earned a spot on Inc. 5000’s list of fastest-growing private companies in America, adding to a catalogue of achievements that includes the Innovate Philadelphia, PTEN Award for Innovation, Insight Success’ 30 Most Inspiring Entrepreneurs of 2018 and the 2016 Corporate American Software & Technology Award for Best Auto Repair Software Solutions Provider.


Elite - BOLT ON Cobrand Logo

BOLT ON TECHNOLOGY and Elite Announce Education Partnership to Enhance Efficiency and Processes of the Auto Repair Industry

As “Best Practices” Leaders in the Aftermarket Industry, the Companies are Marrying Award-winning Technology and Shop Management Training & Coaching to Make Shops Stronger, More Successful

Read the Full Press Release Here or Below

Southampton, PA, October 30, 2018— BOLT ON TECHNOLOGY, an automobile service-technology company, and Elite, a shop management training and coaching company, have partnered to further modernize and evolve the automotive aftermarket industry by making auto repair shops more successful through a combination of tech-enabled shop operations software and training for streamlined management.

The BOLT ON and Elite partnership will deliver cohosted webinars for shop owners who want to invest in their businesses with topics including Finding Hidden Profits in Your Shop’s Numbers, Tips on Hiring the Superstars, Building Trust Through Digital Vehicle Inspections, Employee Management Made Easy and, in an upcoming webinar, ‘Why DVI? The Advantages of Digital Inspections’ on November 13.

The pair is plaining at least six more webinars in 2019.

“The key to fulfilling our mission is making every resource available to our customers that will improve their business,” says Mike Risich, founder and CEO of BOLT ON TECHNOLOGY. “We’re extremely excited about our partnership with Elite because the best solution for a shop that wants to grow is not just to train management or implement new technology, but to utilize both.”

BOLT ON and Elite will elevate the auto repair industry by making it more sophisticated, attractive to a new generation of shop owners, perpetuating ethics-based business practices, and overall creating better opportunities for success. The valuable technology and education provided by the companies will give shop owners the critical tools needed to improve car counts, AROs and customer trust.

BOLT ON provides an award-winning suite of shop management products that makes shops more attractive to prospective employees and customers. Each tool helps shops operate efficiently by streamlining scheduling and updating customer information, producing more accurate reporting, strengthening customer communication through digital inspection capabilities and allowing managers to stay on top of business performance. Elite provides shop owners premium training in business practices such as recruiting courses, marketing courses, phone skills and sales training, peer group meetings and comprehensive coaching programs where every Elite coach is the past or present owner of a very successful auto repair business.

“We’re proud of our partnership with BOLT ON TECHNOLOGY because of all the synergy between the two companies both in our cultures and overall goals,” says Bob Cooper, founder and President of Elite. “Our belief is that every shop owner needs both the right people and the right systems to reach their potential, and this partnership helps them achieve both objectives.”

About BOLT ON TECHNOLOGY

BOLT ON TECHNOLOGY equips the automotive repair and maintenance aftermarket with

award-winning technology tools to improve customer communication. The company's

technology instantly transmits photos, videos and text messages to communicate automotive

repair details, thereby increasing customer trust, boosting sales and empowering shops to

build long-term customer relationships. Along with ongoing training and support, BOLT

ON's mobile and digital tools also reduce problems inherent in the service process, while increasing shop productivity, revenue, and customer satisfaction.

For more information, visit www.boltontechnology.com or call 610-400-1019.

About Elite

Elite was founded in 1990 with two primary goals in mind: To help shop owners build more profitable, successful businesses, and to give back to an industry we love. Elite’s services help shops identify business challenges, and improve in the areas of sales, marketing, employee management, recruiting and all facets of shop management so that they may reach their full potential.

Elite hires only coaches and trainers with extraordinary track records of success, who share these goals and have the same passion for making this industry a better place by improving the lives of shop owners, their employees, their customers and their communities.

For more information, visit www.eliteworldwide.com or call 1-800-204-3548.


AAPEX HP header

BOLT ON TECHNOLOGY to Announce New Products, Partnership and Lead Educational Presentations During AAPEX 2018 

The Company Will Feature Digital Solutions Software, Advancing the Auto Care and Repair Industry in Efficiency, Profit and Customer Satisfaction

Read the full Press Release below

Southampton, PA, October 9, 2018— BOLT ON TECHNOLOGY, an automobile service-technology company, will exhibit at the Automotive Aftermarket Products Expo (AAPEX), the largest global event representing the aftermarket auto parts industry, at booth #30001. The three-day event will be held from October 30 through November 1, 2018, at the Sands Expo Convention Center in Las Vegas, NV.

The company’s award-winning software enables auto repair shops to photograph a vehicle’s condition, track repair processes, build customer profiles and communicate inspection summaries via text message. The technology is proven to significantly increase profitability per repair order. At AAPEX, in addition to showing off existing software, BOLT ON will demo two new product offerings:

  1. Customizable websites for shops that integrate with their existing Management System, while allowing for SEO optimization and customer interaction such as booking appointments and viewing service history online.
  2. Dashboards for multiple shop operators, enabling a global view of all activities across their shops with real-time remote monitoring, reporting and analytics.

“What makes BOLT ON’s software unique is the ability to share with vehicle owners not only what technicians are fixing but also why,” says Mike Risich, founder and CEO of BOLT ON TECHNOLOGY. “By giving technicians the tools to better explain repairs, we’re improving customer communications, trust and enhancing long-term relationships which ultimately results in higher car counts and AROs.”

Also, at AAPEX, BOLT ON will host two TED Talk-style “Let’s Tech” Presentations:

  1. The Digital Advisor, October 30 at 1 p.m.— How digital technology can perform many of the services for the advisor, enabling them to more successfully educate the customer on the reasons behind maintenance and repair recommendations.
  2. The Digital Technician, October 31 at 1 p.m.— Using mobile technology to increase accuracy and efficiency through digital inspections, in-shop communications and instant access to crucial information to ultimately increase profitability.

Both presentations will be delivered on the Let’s Tech Stage by BOLT ON’s Director of Education, John “JB” Burkhauser. With over 30 years of experience in a variety of areas, including managing shops, automotive trade school instructor and technical writing, JB is one of the industry’s leading authorities in auto repair.

Also, during the expo, BOLT ON will unveil a new partnership with Elite Worldwide, a national leader in shop management training, which will enhance both companies’ training capabilities, further elevating the auto repair industry.

And BOLT ON’S “What’s a Photo Worth?” contest, commemorating the 20 millionth upload of a repair photo using BOLT ON’s Mobile Manager Pro software, will be in full swing during AAPEX. The technician who snaps and uploads the 20 millionth photo using BOLT ON will win a complete package of new tools from Matco Tools, valued at over $3,000.

To see both BOLT ON’s current and new software tools during the show or anytime online, visit this link to  schedule a demo.

About BOLT ON TECHNOLOGY

BOLT ON TECHNOLOGY equips the automotive repair and maintenance aftermarket with

award-winning technology tools to improve customer communication. The company's

technology instantly transmits photos, videos and text messages to communicate automotive

repair details, thereby increasing customer trust, boosting sales and empowering shops to

build long-term customer relationships. Along with ongoing training and support, BOLT

ON's mobile and digital tools also reduce problems inherent in the service process, while

increasing shop productivity, revenue, and customer satisfaction.

For more information, visit www.boltontechnology.com or call 610-400-1019.

 

BOLT ON TECHNOLOGY Company Contact: 

Tim Cifelli

610-400-1019 ex. 154

tcifelli@boltontechnlology.com

   

BOLT ON TECHNOLOGY Media Contacts:

Tony DeFazio, DeFazio Communications, LLC.

Ph: 484-534-3306

tony@defaziocommunications.com

Kerri Del Collo, DeFazio Communications, LLC

Ph: 484-534-3323

maxwell@defaziocommunications.com

 


20 Million Pictures Using MMP

BOLT ON TECHNOLOGY Launches Photo Contest to celebrate 20M Milestone offering Grand Prize of Over $3,000 Worth of Repair Equipment

Automotive Aftermarket Technology Provider Partners with Matco Tools to Commemorate Digital Technology’s Impact on the Auto Repair Industry

Read the full Press Release below

Southampton, PA, October 1, 2018 — BOLT ON TECHNOLOGY, the industry-leading automobile aftermarket technology company, in partnership with Matco Tools, has announced today the launch of the “What’s a Photo Worth” contest, commemorating the 20 millionth repair photo to be uploaded via BOLT ON’s software. 

The technician who snaps and uploads the winning photo will be awarded a prize package that includes unique tools such as 10-piece Top Torque II screwdriver set, rechargeable flood light, 4-drawer heavy-duty service cart and ½ inch composite impact wrench. The winner will be able to choose from two different colored Matco offers, green or orange, both valued at $3,000. A full list of the prize contents can be viewed on the company’s website.

“The first photo was uploaded through our software in 2013. Hitting this milestone, exceeding 20 million photos, symbolizing how technology is impacting the industry,” says BOLT ON TECHNOLOGY’s Founder and CEO Mike Risich. “We want to thank the shops who use our digital services as well as Matco Tools for partnering with us to advance our shared mission of bringing success to auto repair shops.”

BOLT ON’s accomplishment of 20 million photos reinforces the company’s status as one of the fastest growing technology companies. The digital software, Mobile Manager Pro, can photograph, upload and share details of repairs and inspections with customers, which streamlines shop documentation and greatly enhances customer communication. Shops using BOLT ON’s digital communications technology experience increased positive feedback after customers receive a digital, color-coded copy of their inspection with annotated photos. It also allows technicians to easily review inspection results with vehicle owners, thereby building credibility, creating transparency and strengthening customer relations which ultimately result in greater revenue for the repair shop. For example, shops that add photos to inspections have seen dramatic increases in repair orders by as much as $700 per vehicle.

“Both Matco and BOLT ON prioritize enhancing the success of the automotive aftermarket industry,” says Matco’s VP of Marketing Ben Gambrel. “We’re excited to partner with BOLT ON TECHNOLOGY for this contest as they reach this major milestone and will do our part to provide the quality tools technicians need.”


Inc 5000

BOLT ON TECHNOLOGY Makes 2018 Inc. 5000 List for the Third Consecutive Time

Ranking Second in the Greater Philadelphia Software Industry, Automobile Service-technology Firm Named One of the Fastest-growing Private Companies in America

Read the full Press Release below

Southampton, PA, September 04, 2018— BOLT ON TECHNOLOGY, an automobile service-technology company, has been named to the 2018 Inc. 5000 list of fastest-growing private companies in America for the third year in a row. This prestigious award comes just 10 years after CEO Mike Risich envisioned an automobile repair SAAS company that could help shop owners boost customer trust, increase repair order revenue, and drive business success. Now, his company sits among other Inc. 5000 leaders such as Amazon, Zappos, Microsoft, and Oracle.

 “The BOLT ON family is very proud to be among America’s fastest-growing companies,” says Risich. “We’re helping over 5000 shop owners use technology that increases the transparency and efficiency of their services, which has a major positive impact on their bottom line; we’re on a mission to help shops achieve new heights of success with their business.”

BOLT ON’s 2018 Inc. 5000 nomination follows a three-year sales growth rate of 244% and a 30% increase in workforce, both projected to help the company expand its digital vehicle inspection/customer retention software services and BOLT ON University education program to new markets in North America.

Key to the company’s growth are BOLT ON’s mobile software tools, which allow technicians to photographically document a vehicle’s condition, track repair processes, build customer profiles, and communicate customer-facing visual summaries of vehicle needs, via text message.  

“Our company is growing because shops using BOLT ON spend more time focusing on vehicle owners and their experiences, rather than documentation; they see enormous returns in customer retention and dollars spent per job,” says Director of Marketing Tim Cifelli. “Shops want loyal, long-term customers, likely to accept sales recommendations. Our software makes this happen, allowing shops to efficiently communicate repair recommendations and appointments, freeing them up to grow client relationships. At the same time, our training/support program, BOLT ON University, helps shop owners optimize their workflow and maximize business success.”

To qualify for the 2018 Inc. 5000, companies must be privately owned, established in the first quarter of 2014 or earlier, have at least $100,000 in revenue in 2014, and have generated at least $2 million in revenue in 2017.

“If your company is on the Inc. 5000, it’s unparalleled recognition of your years of hard work and sacrifice,” says Inc. Editor-in-Chief James Ledbetter. “The lines of business may come and go, or come and stay. What doesn’t change is the way entrepreneurs create and accelerate the forces that shape our lives.”

Leading up to BOLT ON’s 2018 Inc 5000 listing, the company won a series of awards recognizing its disruption of the traditional auto repair industry. Such accolades included the Wharton Small Business Development Center’s Philadelphia 100 (five-time winner), Innovate Philadelphia, PTEN Award for Innovation, and Insight Success’ 30 Most Inspiring Entrepreneurs of 2018.

About BOLT ON TECHNOLOGY

 BOLT ON TECHNOLOGY provides the automotive repair and maintenance aftermarket with award-winning software tools to boost customer trust and drive business success. An automobile service-technology partner, BOLT ON's mobile and digital tools, along with on-going training and support, reduce problems inherent in the service process, while increasing shop productivity, revenue, and customer satisfaction.

For more information, visit www.boltontechnology.com or call 610-400-1019.

 

BOLT ON TECHNOLOGY Company Contact: 
Tim Cifelli

610-400-1019 ex. 154

tcifelli@boltontechnlology.com

                                                                                              

BOLT ON TECHNOLOGY Media Contacts:
Tony DeFazio, DeFazio Communications, LLC.

Ph: 484-534-3306

tony@defaziocommunications.com

Maxwell McAdams, DeFazio Communications, LLC

Ph: 484-534-3336

maxwell@defaziocommunications.com